Janakalyanalay

1. Introduction

At Janakalyanalay (“we”, “our”, “us”), we take your personal and financial privacy with the highest degree of seriousness. This Privacy Policy details how we handle information when you interact with our website, request credit guidance, or seek assistance with government citizen portals.

2. Information We Collect

We only gather basic contact and inquiry information voluntarily submitted by you via our contact form, phone calls, or WhatsApp conversations, including:

Your name, mobile phone number, and optional email address.
The nature of your inquiry (Credit Assistance / CSC Services).
Supporting documents you explicitly provide for dispute analysis or form filling.

3. Sensitive Data Protection & Strict Advice

Janakalyanalay will never ask you to submit banking passwords, ATM PINs, UPI PINs, net-banking login credentials, or OTPs. Please do not transmit confidential passwords or banking secrets through online inquiry forms.

4. How We Use Your Information

Information provided by you is utilized exclusively to:

Respond directly to your support inquiries.
Review credit report discrepancies upon your formal request.
Draft formal grievance letters or fill online application forms with your consent.
Follow up on the status of your requested services.

We do not sell, rent, lease, or trade your personal data to third-party telemarketers or unauthorized commercial databases.

5. Third-Party Portals

Our services involve navigating third-party public portals (e.g. CIBIL, Experian, CRIF, Equifax, NSDL/UTIITSL for PAN, Passport Seva, State RTPS). While we assist you in completing forms accurately, your interaction with external government or bureau portals is governed by their respective official terms and privacy frameworks.

6. Contact for Privacy Matters

For any questions or data deletion requests, reach out to us at:

Email: info@jankalyanalay
Helpline: +91 82109 77366